PRIVACY POLICY
**Last Updated: August 28, 2026**
Radline Promo, operated by **Searls Support Co LLC** (“Radline Promo,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information or a quote, purchase products or services, or otherwise interact with Radline Promo.
By using our website, you acknowledge the practices described in this Privacy Policy.
## 1. INFORMATION WE COLLECT
The information we collect depends on how you interact with Radline Promo and which website features you use.
We may collect:
* **Contact information**, such as your name, company name, email address, telephone number, billing address, and shipping address.
* **Inquiry and quote information**, including information you provide when requesting a quote, contacting us, submitting a project request, or communicating with us about products or services.
* **Order and transaction information**, including products ordered, quantities, project specifications, shipping information, billing information, purchase history, and related communications.
* **Payment information**, if online payment functionality is available. Payment information may be processed by third-party payment processors rather than stored directly by Radline Promo.
* **Business information**, such as your company, job title, industry, or other information you voluntarily provide in connection with a business inquiry or project.
* **Communications**, including emails, messages, feedback, customer-service communications, and other information you choose to provide to us.
* **Website and device information**, such as your IP address, browser type, device type, operating system, referring website, pages viewed, dates and times of visits, and website interactions.
* **Cookie and analytics information** collected through cookies and similar technologies as described in our Cookie Policy.
We do not intentionally request or collect sensitive personal information such as Social Security numbers, government identification numbers, medical information, biometric information, or precise geolocation information through our general website.
Please do not submit sensitive personal information unless we specifically request it for a legitimate business purpose.
## 2. HOW WE COLLECT INFORMATION
We collect personal information directly from you when you contact us, complete a form, request a quote, submit a project inquiry, communicate with us by email or telephone, subscribe to communications, or purchase products or services.
We may also collect certain information automatically through our website, Wix, cookies, analytics technologies, and similar tools.
In some circumstances, we may receive information from business partners, suppliers, service providers, referral sources, or publicly available business sources when reasonably necessary to provide our services or communicate with prospective or existing customers.
## 3. HOW WE USE PERSONAL INFORMATION
We may use the information we collect to respond to inquiries and quote requests; source and recommend promotional products; prepare estimates, presentations, and proposals; process and fulfill orders; coordinate production, decoration, fulfillment, and shipping; provide customer service; communicate regarding projects and orders; maintain customer and business records; operate and improve our website; understand website usage and performance; prevent fraud and maintain website security; send marketing communications when permitted; comply with legal, accounting, tax, and regulatory obligations; and protect our business, customers, and legal rights.
We use personal information only for legitimate business purposes and other purposes permitted by applicable law.
## 4. HOW WE SHARE INFORMATION
We may disclose personal information to service providers and business partners when reasonably necessary to operate our business or provide products and services to you.
For example, information may be provided to promotional product suppliers, manufacturers, decorators, printers, fulfillment providers, shipping carriers, technology providers, website hosting providers, payment processors, analytics providers, email or communications platforms, professional advisors, or other vendors involved in completing your project or supporting our operations.
When an order requires a supplier, decorator, manufacturer, fulfillment partner, or shipping provider to ship products directly to you or another recipient, we may provide the contact and shipping information necessary to complete that order.
We may also disclose information if required by law, subpoena, court order, governmental request, or other legal process, or when reasonably necessary to protect our rights, property, customers, business, or others.
If Radline Promo or Searls Support Co LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction subject to applicable law.
## 5. SALE OR SHARING OF PERSONAL INFORMATION
Radline Promo does not sell personal information to third parties for monetary consideration.
Certain analytics, advertising, or marketing technologies, if enabled on our website, may involve disclosures that are considered a “sale” or “sharing” of personal information under certain privacy laws even when no money is exchanged.
Where applicable law provides a right to opt out of such activities, we will provide an appropriate method for exercising that right.
You may also manage non-essential cookies and related technologies through the cookie preference tools available on our website.
## 6. WIX AND WEBSITE HOSTING
Our website is hosted using the **Wix.com platform**.
Wix provides the technology used to host and operate our website and may process or store information on our behalf in connection with providing its services.
Information submitted through our website may therefore be stored or processed through Wix's data storage, databases, applications, servers, and related infrastructure.
Wix maintains its own privacy practices governing information it processes in connection with its services.
Third-party applications or integrations added to our Wix website may also collect or process information according to their own privacy policies.
## 7. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, evaluate performance, and, if enabled, support marketing activities.
Where appropriate, visitors may use our cookie consent banner or Cookie Settings controls to accept, decline, or manage certain categories of non-essential cookies.
For additional information about how we use cookies and how you can manage them, please review our **Cookie Policy**.
## 8. EMAIL AND MARKETING COMMUNICATIONS
If you provide us with your contact information, we may use it to communicate with you regarding inquiries, quotes, projects, orders, customer service matters, or other business-related communications.
If you choose to receive promotional or marketing emails from Radline Promo, you may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us.
Even if you opt out of marketing communications, we may still send non-promotional communications relating to an active inquiry, transaction, project, order, account, or other business relationship.
## 9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
The length of time we retain information may vary depending on the nature of our relationship with you and our legitimate business, accounting, tax, contractual, recordkeeping, dispute-resolution, and legal obligations.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our normal business practices.
## 10. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Our website also benefits from security features provided through Wix and other service providers.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.
## 11. YOUR PRIVACY CHOICES
Depending on where you live and the laws applicable to your information, you may have rights regarding your personal information.
These rights may include requesting access to information we maintain about you, requesting correction of inaccurate information, requesting deletion of certain information, withdrawing consent where processing is based on consent, opting out of certain marketing communications, or opting out of certain uses or disclosures of personal information where applicable.
You may submit a privacy request by contacting us using the information provided in the **Contact Us** section below.
We may need to verify your identity before processing certain requests.
Some information may be exempt from deletion or other requests when retention is necessary to complete a transaction, maintain appropriate business records, comply with legal obligations, prevent fraud, resolve disputes, or exercise legal rights.
## 12. CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under California privacy laws.
The California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies only to businesses that satisfy certain statutory requirements.
**To the extent the CCPA applies to Radline Promo**, California residents may have the right to request information regarding personal information collected about them, request access to specific pieces of personal information, request deletion, request correction of inaccurate personal information, opt out of the sale or sharing of personal information, limit certain uses or disclosures of sensitive personal information where applicable, and exercise their privacy rights without unlawful discrimination.
We will process verified privacy requests in accordance with applicable law.
### Global Privacy Control
Certain browsers and browser extensions allow users to send opt-out preference signals such as **Global Privacy Control (“GPC”)**.
Where Radline Promo is legally required to recognize such an opt-out preference signal, we will process the signal in accordance with applicable law.
### Do Not Track
Some browsers provide a traditional “Do Not Track” or “DNT” setting. Because there is not a universally adopted technical standard for interpreting DNT signals, we do not rely on DNT as the primary mechanism for managing privacy preferences.
Visitors may instead use the cookie and privacy controls made available through our website. Where applicable law requires recognition of a legally valid opt-out preference signal, such as GPC, we will comply with those requirements.
## 13. THIRD-PARTY WEBSITES
Our website may contain links to websites, social media platforms, supplier websites, product pages, or other online services that are operated by third parties.
Radline Promo is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policy of any third-party website before providing personal information.
## 14. CHILDREN'S PRIVACY
Our website and services are intended for businesses and adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through our website.
If we learn that we have inadvertently collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.
## 15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, technology, or applicable laws.
When we update this Privacy Policy, we will revise the **“Last Updated”** date at the top of the page.
We encourage you to review this Privacy Policy periodically.
## 16. CONTACT US
If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:
Radline Promo
Operated by **Searls Support Co LLC
Email: info@radlinepromo.com
You may also contact us through the Contact page on our website.